Refund policy

REFUND & RETURN POLICY

Last updated: September 27, 2026

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original, unopened packaging. You'll also need the receipt or proof of purchase. Due to the nature of our wood finishing products, we are unable to accept returns on any opened or used items.

To start a return, contact us at info@whiskeykindling.com. Please include the name on the Order and order # if possible.

Returns must be sent to:

Whiskey Kindling LLC 12044 Adolph Rd Mill Creek, WV 26280 United States

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact us at info@whiskeykindling.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is gravely damaged (it's hard to damage hardwood), or if you received the wrong item (possible, but not probable), so that we can evaluate the issue and make it right.

By using Whiskey Kindling hardwood sticks (meaning, adding a stick to your distilled liquid), you are committing to an experience that in most cases will be to your liking. Sometimes (and we have not found this to be true, yet)...sometimes you may not like the result of an aging experience. You could plausibly find the entire bottle un-drinkable (say it isn't so). Even so, once you commit to your recipe and aging process, we are no longer responsible for the result. Sounds harsh, but hey — place a Kindling stick into a $1500 bottle and hate it, that's on you. Better said, use your own judgement. $1,500 bottles are generally best enjoyed as the distiller intended. We're here to enhance your experience, not define it — drink responsibly and experimentally.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Opened or used wood finishing sticks
Custom or personalized orders
Sale items
Gift cards
Subscription box shipments that have already been processed and shipped
Please get in touch if you have questions or concerns about your specific item.
DO NOT SEND US an open bottle of distilled liquid. 
WE DO accept sealed bottles and gifts if you want us to try something.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. we will do our best to make you happy.

Subscription Orders

Subscription charges are non-refundable once a shipment has been processed and shipped. You may cancel or pause your subscription at any time through your account settings before your next billing date to avoid future charges. Cancellations made after a billing date has processed will take effect on the following cycle — you will still receive and are responsible for the shipment already triggered.

European Union — 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@whiskeykindling.com.